Dubai’s Roads and Transport Authority (RTA) is introducing VR training for its bus drivers, the first Middle East government entity to do so. The RTA said VR technology was being integrated to improve driver standards and provide a better customer service. "RTA will use VR technology in basic and follow-up training courses," said Abdullah Al Meer, Director of Drivers Affairs at RTA’s Public Transport Agency. "It will also be part of the rehabilitation process of drivers involved in traffic accidents and responding to customer complaints. "Public Transport Agency is keen on improving the training environment through using cutting-edge technologies and top global practices in the training of passenger transport drivers." Al Meer said drivers would be exposed to different climate and road conditions, giving them greater experience at controlling buses and avoiding accidents. He added that the VR technology meant they could train more drivers at the same time. More than 350,000 people travel on buses each day, say the RTA. The body has 1,518 buses in its fleet.
Staff at a new HS2 and Crossrail train station will undergo an AR training programme to prepare them for life at what is expected to be one of London's busiest interchanges. Old Oak Common station in west London, which is expected to serve around 275,000 passengers every day when it opens in 2026, will be created in AR so that staff can familiarize themselves with its inner workings. "The challenge is that Old Oak Common station hasn’t been built yet. So to train the station’s entirely new workforce with the skills and knowledge they will need we must innovate," said HS2 Ltd’s Stations Director, Mike Luddy. "Through this project, which is supported by Innovate UK and the DfT, we’re harnessing the power of digital technology to build Old Oak Common in augmented reality." The AR training programme is geared towards customer service and helping staff become more familiar with maintenance and safety protocols. It is also hoped staff who have completed the course can relay any design issues that can be tackled during the building phase in order to avoid costly changes once the station is opened to the public. The project is being conducted in collaboration with the National [...]